Frequently Asked Questions
Everything you need to know about shopping with Nuby.
How do I determine the right size for me?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or sizing down for a tailored look.
What is your return policy?
Nuby offers a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my Nuby garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are also printed on the internal garment labels.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.